As the world has been attempting to build herd immunity, a greater number of people are targeted to be Covid-19 vaccinated. In Indonesia, companies are part of the supporters and striving to protect their people through vaccination.

One of ISS Indonesia’s biggest key account customers, PT Indosat Tbk or known as Indosat Ooredoo, held a vaccination event within 5 days in late May to early June 2021. At first, our integrated facility services (IFS) team at Indosat headquarter was appointed to support in organising the client’s event on the third and fourth day of the event, after the client organised it in-house on the first 2 days.

It was not the first time for our team to be involved in the client’s event management, but to organise a mass event during pandemic requires a well-thought-out effort to avoid people gather in crowds and ensure that the health protocol is applied. However, the crucial challenge our team had to deal with was in fact on data processing of the vaccination participants.

“The data we received was a raw one and kept changing. We then compiled and processed the data, arranged the schedule for a number of participants within an hour and the next hours. This was very important to create a well-arranged vaccination event,” said Gunawan, ISS Indonesia’s Key Account Manager for Indosat.

Noticing that our expertise focuses on experience management, the telecommunication industry client also has a deep trust on us, as we bring high standards to contribute to their better business performance that delivered by our people who care.

Out of more than our 220 people at the site, at least 15 of them were in charge during the event. They were mainly responsible for the participants registration, the flow of the people and bringing safety to around 1,400 vaccination-registered people in a day, at the site. As a result of the team’s performance, we were again trusted on the last day of vaccination, where we collaborated with some of the client’s partners to organise the event.

“Indosat sees us as a partner with big resources and that we are capable and experienced in people management. Besides, we have proven agility which in this case, is through our ability to learn and to adapt quickly,” Gunawan added.

Within our partnership with Indosat since 2018, today, more than 700 of our placemakers spread at the client’s sites to deliver IFS and bring peace of mind, as we are committed to support and give values to Indosat’s missions and purpose.