When Every Second Matters

Amid the daily activities of visitors at Pondok Indah Mall, one of Jakarta’s largest shopping malls, a medical emergency occurred that required immediate attention. In a situation like this, every second matters.

A Rapid Response Within Minutes

When the incident occurred, the ISS Security team immediately stepped in and coordinated with the relevant parties to ensure the situation was properly managed. Every action was carried out promptly and in coordination, while keeping the surrounding conditions under control.

Here are some of the steps taken by the ISS Security team:

• Initial Response
  The ISS Security team immediately went to the location and secured the surrounding area to help keep the situation under control.

• Rapid Coordination
  The HSE team and Pondok Indah Mall’s medical team were immediately contacted to provide the necessary assistance.

• Assistance and Support
  The visitor received assistance and support until the next steps could be handled by the relevant team.

A response to an emergency does not happen by chance. Behind every quick action are readiness, training, and care that have been built consistently over time. For the ISS Security team, their role is not only about maintaining security, but also about being ready to step in and provide assistance when it is needed.

Trust Built Through Collaboration

The response to the situation also demonstrated the importance of collaboration among the teams on the ground. The coordination between ISS Security, the HSE team, and the Pondok Indah Mall medical team played an important role in ensuring that assistance could be provided effectively.

“We would like to express our appreciation for the quick response demonstrated by the ISS team in handling this medical emergency. Thanks to the strong collaboration between the ISS Security team, the HSE team, and the Pondok Indah Mall medical team, the visitor was able to receive prompt and timely assistance. In my view, the ISS team has consistently demonstrated a strong response, effective cross-functional coordination, and a commitment to maintaining high safety standards in supporting operations at Pondok Indah Mall,” said Yuda Pranata, HSE Manager, Pondok Indah Mall.

For Pondok Indah Mall, strong collaboration not only supports smooth operations but also contributes to creating a positive experience for visitors. This value has also become an important part of the working relationship between ISS and Pondok Indah Mall.

“We have always believed that what we do is not simply about working, but about creating meaningful impact. What the ISS team and Pondok Indah Mall team demonstrated during this incident is a real example of how our work can make a direct difference to visitors. Ultimately, we have one goal: to provide the best service while ensuring the safety and comfort of every visitor,” said Eka Dewanto, SE., MM, General Manager, Pondok Indah Mall.

More Than Just Security

This incident is one example of how readiness, care, and collaboration can make a real difference when an unexpected situation occurs.

Through trained teams and a genuine commitment to everyone in the environments they serve, ISS provides security services that go beyond protecting people and premises, creating added value in supporting the safety, comfort, and experience of every visitor.