About ISS Indonesia

30 Years of Service, Impact, and Commitment to People

For 30 years, ISS Indonesia has stood as a people organization, delivering services, creating impact, and strengthening our commitment to people and the environments we care for. Our human capital is our greatest asset, and throughout these three decades, we have focused on developing and empowering individuals who embody a strong service mindset.

ISS Indonesia

Giving added values in supporting our customer’s purpose

In ISS Indonesia, focus on customer has been our priority since it was first established in 1996, until today with more than 43.000 employees spreading across the archipelago.

Throughout our journey, we have grown our business from a single-service into multi-services and then integrated facility services. We have evolved from manpower outsourcing to facility management, moreover to experience management within various business and industries of our customers.

We believe that people make places and places make people. We partner and work side by side with our customers, more than just providing service solutions. We are there to give added values, to maintain and transform places and facilities we manage, as we optimise those places to function and contribute in our customers' purposes

Creating positive impact for people and the nation every day

43,000+

Employees

5,000+

Customer location accross Indonesia

500+

Customers

200+

Cities and districs covered

ISS INDONESIA

Delivering Quality through ISO-Certified Standards

Our services are ISO-certified, underscoring our unwavering commitment to delivering exceptional quality for our customers. Through our ISO certifications, we uphold the highest standards of quality, safety, and efficiency in every service we provide.

ISO 9001:2015

Quality Management System

ISO 14001:2015

Environmental Management System

ISO 45001:2018

Occupational Health and Safety Management System

ISO 370001:2016

Anti Bribery Management System

ISO 22000:2018

Food Safety Management System

ISO 22301:2019

Business Continuity Management System

ABOUT ISS

Connecting people and places to make the world work better

We believe that people make places and places make people. From strategy through to operations, we partner with clients to deliver places that work, think and give. They choose us because we create, manage and maintain environments that make life easier, more productive and enjoyable.

When we get things right, it enhances lives and makes the world work better. That belief drives who we are and how we work.

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Our values

The values that define us

All ISS people are driven by a shared set of values. These values are fundamental to our identity and customer service model, shaping how we act as managers, colleagues, and partners to our customers. Living by the ISS values is essential to delivering consistent performance across our services. We trust, we respect, we care, we act and we deliver.

Unity

We trust each other and believe in creating equality, inclusion and a sense of belonging for all – a culture where everyone can be their authentic selves.  We trust.

That includes building diverse talent and teams, creating space for collaboration, as well as leaning on and learning from one another. We know that when we act together, we deliver a better experience for our customers and their communities. Only together and united, can we deliver on our purpose.

Honesty

Our honesty is non-negotiable. We respect our customers, our colleagues and our company. We respect.

We have a proud heritage of fairness, equality and inclusion. Every day, we strive to create a culture of open communication and collaboration, where differences and individual contributions are respected and celebrated.

Responsibility

Indifference is immoral. We care about what we do and for whom we do it. We care.

The health and well-being of our people and those we serve is our number one priority. We want our people to be happy,
to feel valued and to thrive. This means putting all our efforts into creating safe and nurturing working environments and enhancing the communities we work within.

Entrepreneurship

Action speaks louder than words. All our employees have a ‘license to act’ and are expected to do so. We act.

At ISS, we lead by example. That means empowering people to act and innovate - whether that be to suggest improvements and better ways of working, or to call out behaviour which undermines our vision and values. Our people know they are empowered to do the right thing.

Quality

We are professionals with a passion for quality. We deliver on our promise. We deliver.

Our people are part of one big global family that all share the same purpose – delivering exceptional service experiences.
We provide a skilled, empowered and motivated workforce who seek to deliver the highest standards 24/7, 365 days a year.

About ISS

Learn more

When we get things right, it enhances lives and makes the world work better. That belief drives who we are and how we work. Explore more about ISS below.