SUPPORT SERVICES

Enhancing your brand and powering productivity

Through front office and back office services, we create memorable service moments and exceptional workplace experiences for your employees and visitors—starting from the very first greeting. Our support services foster a sense of safety and belonging, strengthen connections to your facility, and build long-term loyalty to your brand. 
RECEPTIONIST

Your partner in delivering great workplace experiences

We partner with organizations to deliver support services that enhance your brand, create exceptional workplace experiences, and improve productivity. With a strong focus on people, we bring a human touch to every interaction, ensuring your employees and visitors feel welcomed, supported, and valued.

Meeting your needs

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Make your workplace stand out

We create welcoming, well-managed environments that leave a lasting impression and help position your workplace as a destination of choice. 
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Service excellence

We deliver consistent, high-quality operational support that keeps your workplace running smoothly and efficiently. 
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Support every journey

From employees to visitors, we ensure smooth, seamless experiences across every touchpoint—enhancing comfort, efficiency, and satisfaction.
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Human-Centered Service

We put people at the heart of everything we do, delivering attentive and respectful service in every interaction.

Your workplace, supported with care and expertise

From front desk services to workplace support solutions, we provide integrated services that enhance daily operations and employee experience. Serving organizations across Indonesia, we deliver consistent, high-quality support services that simplify workflows, improve efficiency, and create a more engaging and productive workplace environment.

100+

Customers served with our support services

500+

Locations across Indonesia

6,500+

Placemaker delivering support services
OUR OFFERING

A welcoming, well-run place for all people

Through front and back office services, we create memorable service moments and great workplace experiences for your employees and visitors, inspiring a stronger connection to your place and increasing loyalty to your brand. Our visitor and employee services are flexible and adaptable to any industry – architected to fit your business strategy and meet the needs of your workplace.  
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Front desk & reception services

The front desk and reception services provide a positive and lasting experience as visitors and employees enter your building. In addition to supporting the security of your premises, the service enables visitors to feel relaxed and cared for as they begin their stay or visit the building for meetings or events.

Meeting & conference management

Leveraging the latest technologies and with the careful management of meeting and conference spaces, our engaged teams support the efficiency and optimisation of the meeting and conferencing space and audio-visual equipment. We enable your employees to focus on their business interactions whether in internal meetings or hosting guests and VIPs.

Concierge services

Our people provide lasting experiences at every touchpoint of the visitor journey, including assistance with concierge tasks and transportation.

Helpdesk & service desk support

We provide professional helpdesk and service desk support that enhances workplace efficiency, improves communication, and ensures a smooth experience for employees and visitors. 

Document Services

Our optimised approach to document services includes the utilisation of digital document systems and electronic archiving and retrieval methods. We maximise the space utilisation of your environments and the efficiency of your employees to help ensure your data and information is securely handled.

Mail & courier services

Through the efficient distribution of mail and packages throughout your buildings and proactive courier management, we ensure your employees can receive and send documents promptly.

Executive & administrative support

Our executive and administrative support creates value for your business through skilled administration teams who maximise the efficiency of your people and talent through document production, diary management and travel & expenses support amongst other areas.
WHY CHOOSE ISS?

People make places, places make people

Our visitor and employee services are made possible by people who care – trained, equipped, motivated and working to high standards. As your partner in creating great places, we offer decades of experience and global expertise and consistency in support services. 
INSIGHTS

Real stories, real impact

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Customer story
6 min read

Building more sustainable workspace solutions

ISS supports a multinational banking customer with sustainable facilities management, reducing water usage, limiting waste, and cutting packaging consumption.
Read more
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Customer story
7 min read

A critical partnership that keeps society going

For over a decade, ISS has supported Suomen Erillisverkot in Finland with reliable technical services, energy management and facility operations.
Read more
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Customer story
6 min read

Driving strategic direction via Capital Investment Planning

ISS delivers complex capital projects across 30+ countries, deploying integrated asset replacement solutions for a global manufacturing client’s production facilities.
Read more
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Customer story
8 min read

Saving time and money with Integrated Facility Services

ISS helped a multinational engineering company transform its facilities management approach, improving quality, safety and compliance while reducing operational costs.
Read more
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Blog
5 min read

Rethinking the workplace: Creating spaces where people want to be

Experts from Telenor, EY, ISS and Totalkredit share insights on creating office environments that motivate employees to commute and enhance collaboration.
Read more
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Blog
8 min read

How technology and innovation in cleaning is driving productivity and a better workplace experience

Technology and data are transforming cleaning services, enabling smarter operations, greater efficiency and real-time responsiveness in modern workplaces.
Read more
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GET IN TOUCH

Do you want to improve the experience in your workplace?

Enhance your workplace experience with tailored support services designed to keep your operations running smoothly and efficiently.
Contact Us